Friends of the Earth Netherlands (Milieudefensie) v Royal Dutch Shell

the rivalry between anglo-iranian oil company and royal dutch shell (1909-1918)

it seems we might be allowed to trace a serious rivalry between two great oil companies of great britain, i.e. anglo-iranian oil company and royal dutch shell- at the eve of 20th century. this presumed rivalry itself seemed to be a result of two important developments in british industry: conversion of the fuel consumption of british navy from coal to petrol; a development which raised the comp...

Going Dutch: emergency nursing in the Netherlands.

What is the first thing that comes to mind when thinking of the Netherlands? Windmills, tulips, speed skating, the red-light district, and drugs? Next to these iconic trademarks, the Netherlands is also known for its health care system, which is not only well organized but also accessible to all who live and work in the Netherlands. This article provides an inside look into the Dutch health car...

Humanities , Computers and Cultural Heritage Royal Netherlands

CRM Excellence at KLM Royal Dutch Airlines

This teaching case tells the story of the rebirth of CRM at KLM Royal Dutch Airlines since 2002 and its successful liftoff during 2003, for which KLM received Gartner’s 2004 CRM Excellence Award. The Award presents a natural moment of reflection on past CRM achievements and future plans. The case allows us to (1) dissect a CRM success story, that contrasts nicely with many of the CRM horror sto...

Between Children and Friends Financial Solidarity of Family and Friends in the Netherlands

The 'watch dog' role of the media, the impact of migration processes, health care access for children in developing countries, mitigation of the effects of Global Warming are typical examples of governance issues – issues to be tackled at the base; issues to be solved by creating and implementing effective policy. students to pave the road for innovative policy developments in Europe and the wo...